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Conditions / Course of business General terms The following conditions are considered fully accepted and binding to the purchaser upon placement of an order, disregarding his own possibly differing conditions. Customer information Our up to date assortment, the product availability and pricing are listed on our homepage. The printed catalog may not be fully up to date. E-Shop Our homepage is at the same time a worldwide e-shop. It also serves as a tool to calculate a possible order. New customers have to register. Their data is only saved if we receive an order within 24 hours after registration or if our newsletter is requested (twice yearly). Existing customers login with their e-mail address and their password. For credit card payments, delivery to hotel addresses and P.O. boxes is not acceptable. In countries covered by exclusive distributors, customers are not able to order directly from PESOLA and will be referred to distributors. Otherwise no customer data will be handed out to third parties. Offers We renounce to offer standard catalog or homepage items as our e-shop calculates all costs automatically (printout shortly before aborting the ordering process in the e-shop). We are pleased to quote quantities of 50 scales or more as well as individual solutions. Confirmation of orders Orders via e-shop will be confirmed automatically by e-mail. Orders for standard catalog or homepage items, not placed via e-shop, will only be confirmed if PESOLA would not be able to deliver within 3 working days from receipt of order. Long term orders or orders for individual special models will be confirmed. Terms of delivery The delivery time is very short as we normally stock over 99% of our assortment for prompt supply. We usually deliver on the date of order or at the latest within 3 working days. Unforeseen delay of delivery does not entitle the purchaser to claim any compensation or to cancel an order. Dispatch / time of delivery Dispatch is ex works Baar (EXW), generally by postal service. Process speed of foreign customs and postal services is beyond our control. The link on www.pesola.com -> service -> download indicates the approximate delivery time, depending on the selection of the shipping mode in the e-shop. If a shipment is much delayed we will inquire with “track and trace”. Insurance All consignments are insured without surcharge. Complaints Complaints must be addressed in writing within 20 days of receipt of products. Pending complaints do not justify delay of payment. Returns Returns only in accordance with PESOLA. Returned items have to be as new and in perfect condition. We can only credit the proper product value invoiced. Possible expenses or reimport costs can be deducted from the credit note. Warranty PESOLA spring scales carry a 3-year warranty. Electronic scales carry the warranty listed on the detailed product sheet of our homepage. PESOLA AG reserves the right to decide whether the damage was caused by faulty materials, through normal wear, mishandling, or natural forces. Except in the case of faulty materials, the costs of repair, replacement and shipment are to be paid by the buyer. Modifications The manufacturer reserves the right to modify the assortment, the design, technical details of the scales and accessories at any time and without prior notice. Proprietary right The products remain the manufacturer's property until the bill has been fully paid. Jurisdiction / Law Legal domicile is Zug, Switzerland. Swiss laws are solely applicable. |
© PESOLA AG, Rebmattli 19, CH-6340 Baar, Switzerland Telephone +41 (0)41 769 60 40, Telefax +41 (0)41 769 60 42, info@pesola.com |
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